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Patient & Visitor Information

Patient Billing & Customer Service

Clear and accurate billing is a priority at Northwestern Lake Forest Hospital. We understand that healthcare bills can be confusing. We’ve assembled some helpful information about bills you may receive from Northwestern Lake Forest Hospital, any of its affiliated locations, or its physicians.

If you were treated at the hospital, you will receive a hospital bill that covers items such as room charges, medications, operating room fees or lab tests (if applicable), medical supplies and equipment. If you made a visit to the Emergency Department in Lake Forest, or the Emergency Center in Grayslake, you will incur charges for these services.

If you were treated in one of our affiliated locations, such as Gurnee, Vernon Hills or Lindenhurst, you may receive bills for lab tests and procedures, supplies, equipment or clinical and other staff fees.

Wherever you are treated, you may also receive a separate bill from physicians who were involved in your care.

Not all bills will come from Northwestern Lake Forest Hospital. Some bills will be mailed to you from doctors' offices and billing services. Read these bills carefully to find the phone number to call if you have a question about charges.

About Insurance
If you have questions about your insurance, please contact your health insurer for information. If your employer provides insurance, your human resources or benefits office may provide assistance.

If your insurance plan requires it, you may need to pay a co-payment at the time of services.

Self-pay
If you do not have insurance, you are responsible for paying your medical bills. We request payment when services are provided. If you need assistance paying your bill or need to set up a payment plan, please read about our Healthcare Financial Assistance and Hospital Uninsured Discount Assistance Programs.

Medicaid
If you have insurance from Medicaid, Northwestern Lake Forest Hospital will send a bill to the Medicaid office. You will receive a bill for any copay(s) and non-covered services.

Medicare
If you have Medicare insurance, Northwestern Lake Forest Hospital will send a bill to Medicare. You will receive a bill for any deductibles, co-insurance, and non-covered services.

Still have questions?
Read all bills carefully to find the phone number to call for assistance. Or call your employer's human resources or benefits office for explanations.

Northwestern Lake Forest Hospital accepts cash, personal checks, online bank payments, Master Card, Visa, Discover and American Express.

If you have questions about your Northwestern Lake Forest Hospital bill, please call 847.535.6100.