Your Hospital Stay

As you schedule and prepare for your surgery or that of your child’s, your physician and nurse will supply you with specific, detailed information to help you prepare for the procedure. The following general information will help guide you, but please direct any specific questions to your physician.

Registration—To shorten the registration process, we invite you to call our pre-registration department at (847) 535-6195. If prompted, please leave a message and a registrar will call you back to complete the pre-registration process. If you are not pre-registered, we ask that you arrive 15 minutes before your procedure to be registered on the day of your service.

Insurance Coverage—Many insurance plans now require pre-admission review or second opinions; therefore, it is very important for you to contact your carrier about your surgery before the day of your operation to ensure your coverage. If insurance carriers are not notified promptly, your surgery may be cancelled. If you are unable to pay the full deposit, financial arrangements should be made with the insurance liaisons before admission. Please call (847) 535-6044 to discuss this matter. 

Please call your physician’s office regarding insurance pre-certification. If you receive any authorization or pre-certification, please inform our Insurance Liaisons, listed below. If your last name begins with A through G, please call (847) 535-6044; H through O, please call (847) 535-6407 and P through Z, please call (847) 535-6048.

Elective procedures—Insurance companies do not normally cover elective procedures, such as cosmetic surgery. If this is the case or if you don't have insurance, you will be asked to pay in full based on the approximate cost of your procedure.